1. Information We Collect
When you visit forzaroofcleaning.com or contact us for a quote, we may collect the following information:
- Contact information — name, email address, phone number, and property address you provide when requesting a free quote, scheduling a drone assessment, or contacting us through any form on this website.
- Property information — roof type, approximate square footage, and photos you share to help us prepare an accurate estimate.
- Usage data — pages visited, time on site, referring URL, browser type, device type, and IP address collected automatically through standard web analytics.
- Communication records — emails, phone call logs, and text messages exchanged between you and our team.
2. How We Use Your Information
We use the information we collect to:
- Provide you with a free roof cleaning estimate or drone assessment
- Schedule and perform roof cleaning services at your property
- Communicate with you about your service, including appointment confirmations and follow-ups
- Send you our quality guarantee documentation
- Improve our website, services, and customer experience
- Respond to your questions, comments, or concerns
3. Information Sharing
Forza Roof Cleaning does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted partners who help us operate our business (e.g., payment processing, scheduling software, email services). These providers are contractually required to protect your data.
- Legal requirements — when required by law, subpoena, or court order.
- Business protection — to protect the rights, property, or safety of Forza Roof Cleaning, our customers, or the public.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure form submissions (HTTPS encryption), restricted access to customer data within our organization, and regular review of our data handling practices.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your browsing experience
- Analyze website traffic and usage patterns through Google Analytics
- Measure the effectiveness of our marketing efforts
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Google Reviews and Testimonials
Our website displays reviews from Google Business Profile. These reviews are public information posted by customers on Google's platform. If you have concerns about a review you posted, please contact Google directly to manage your review.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media profiles). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Your Rights
You have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to update or correct inaccurate information
- Deletion — request that we delete your personal information
- Opt-out — unsubscribe from marketing communications at any time
- No sharing of SMS data — mobile opt-in information and phone numbers collected for SMS messaging will never be sold, shared, or rented to third parties for marketing purposes.
To exercise any of these rights, contact us using the information below.
10. SMS Messaging Policy
Forza Roof Cleaning, LLC may send SMS text messages to customers who have provided express written consent through our website contact form. Message types include estimate updates, appointment reminders, job completion notifications, and service follow-ups.
- Opt-in: You consent to receive SMS messages by checking the SMS consent checkbox on our contact form.
- Message frequency: Message frequency varies based on your service requests and appointments.
- Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: Reply STOP to any message to cancel. You will receive one confirmation message and no further messages will be sent.
- Help: Reply HELP for assistance or contact us at (888) 516-0008 or dwayne@forzaroofcleaning.com.
- No purchase required: Consent to receive SMS messages is not a condition of purchasing any service.
- Carriers: Carriers are not liable for delayed or undelivered messages.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us: